Vargas & Associates Case Study
Client: Kathy Utschinski
Company: Vargas & Associates
Website: vargasww.com
The Challenge
Before partnering with NexGen, Vargas & Associates faced ongoing challenges with their previous tech provider, primarily due to unresponsiveness and delays in service delivery. These issues disrupted daily operations and hindered both production and billing processes.
Pain Points
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Slow response times from the existing tech partner
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Disruptions in daily workflow
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Negative impact on productivity and revenue operations
Why NexGen?
Vargas & Associates chose NexGen after being referred by a trusted source. Key reasons included:
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A wide range of comprehensive IT services
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A large team of readily available and well-educated technicians
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Transparent communication with a clearly defined plan to resolve ongoing issues
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Strong emphasis on security for both internal operations and client data
The Impact
After transitioning to NexGen, Vargas & Associates experienced:
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Timely handling of service requests
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Significantly improved security infrastructure
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Professional, reliable support that restored confidence in their tech operations
Supported Services
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Managed IT solutions
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Subscription-based software support