Client: Kathy Utschinski
Company: Vargas & Associates
Website: vargasww.com
Before partnering with NexGen, Vargas & Associates faced ongoing challenges with their previous tech provider, primarily due to unresponsiveness and delays in service delivery. These issues disrupted daily operations and hindered both production and billing processes.
Slow response times from the existing tech partner
Disruptions in daily workflow
Negative impact on productivity and revenue operations
Vargas & Associates chose NexGen after being referred by a trusted source. Key reasons included:
A wide range of comprehensive IT services
A large team of readily available and well-educated technicians
Transparent communication with a clearly defined plan to resolve ongoing issues
Strong emphasis on security for both internal operations and client data
After transitioning to NexGen, Vargas & Associates experienced:
Timely handling of service requests
Significantly improved security infrastructure
Professional, reliable support that restored confidence in their tech operations
Managed IT solutions
Subscription-based software support